PRIVACY POLICY

Effective Date: 28 September 2026
Website: www.pcagencies.co.za

1. Introduction

PC Agencies respects the privacy of visitors to its website and is committed to protecting the personal information that you provide to us.

This Privacy Policy explains how PC Agencies collects, uses, stores, protects and otherwise processes personal information when you visit or interact with our website, www.pcagencies.co.za, or communicate with us through the website.

We process personal information in accordance with applicable South African legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA) and, where applicable, the Electronic Communications and Transactions Act 25 of 2002 (ECTA).

By using this website, you acknowledge that you have read and understood this Privacy Policy.

2. Who We Are

For purposes of this Privacy Policy, references to “PC Agencies”, “we”, “us” or “our” refer to PC Agencies, being the operator of the website www.pcagencies.co.za.

References to “you” or “your” refer to any person who visits, accesses or interacts with our website.

3. Personal Information We May Collect

Depending on how you interact with our website and services, we may collect certain personal information, which may include:

  • Full name and surname;
  • Email address;
  • Telephone or mobile number;
  • Company or organisation name;
  • Physical or postal address, where required;
  • Information provided in enquiry, quotation or contact forms;
  • Information contained in correspondence or communications with us;
  • Information relating to products or services you enquire about;
  • Any other information that you voluntarily provide to us.

We may also automatically collect certain technical information when you visit our website, such as:

  • IP address;
  • Browser type and version;
  • Device type;
  • Operating system;
  • Pages visited;
  • Date and time of visits;
  • Referring websites;
  • General website usage information.

Where possible, this information is used in an aggregated or anonymised form.

4. How We Collect Personal Information

We may collect personal information when you:

  • Visit or browse our website;
  • Complete an online contact or enquiry form;
  • Request information about our products or services;
  • Request a quotation;
  • Communicate with us by email, telephone or other available communication channels;
  • Subscribe to communications or marketing, where applicable;
  • Submit information to us voluntarily; or
  • Otherwise interact with PC Agencies.

We may also receive information from service providers that assist us with operating and maintaining our website and business, where legally permitted.

5. Why We Collect and Use Personal Information

We may process your personal information for legitimate business purposes, including to:

  • Respond to your enquiries and requests;
  • Provide information about our products and services;
  • Prepare quotations or proposals;
  • Communicate with you regarding your enquiry;
  • Provide and improve our services;
  • Maintain and administer our website;
  • Manage our business relationship with customers and prospective customers;
  • Process and respond to requests or complaints;
  • Maintain records where required by law;
  • Protect the security and integrity of our website and systems;
  • Detect, prevent or investigate fraud, abuse or unlawful activity;
  • Comply with applicable legal and regulatory requirements; and
  • Send relevant marketing communications where permitted by law and where appropriate consent has been obtained.

We will not use your personal information for purposes that are incompatible with the purpose for which it was originally collected unless permitted or required by law.

6. Legal Basis for Processing

PC Agencies will only process personal information where there is a lawful basis for doing so.

Depending on the circumstances, this may include:

  • Where you have provided consent;
  • Where processing is necessary to respond to your request or take steps at your request;
  • Where processing is necessary to perform or manage a contractual relationship;
  • Where processing is necessary to comply with a legal obligation;
  • Where processing is necessary to protect legitimate business interests; or
  • Where processing is otherwise permitted under applicable law.

Where we rely on your consent, you may withdraw that consent at any time, subject to any legal or contractual limitations.

7. Disclosure of Personal Information

We will not sell, rent or trade your personal information to third parties.

We may, however, disclose personal information where reasonably necessary to operate our business or provide our services, including to:

  • Website hosting and technical service providers;
  • Website maintenance and development providers;
  • Email and communication service providers;
  • Professional advisers;
  • Service providers assisting with our business operations;
  • Government authorities, regulators or law-enforcement agencies where legally required; or
  • Other third parties where you have given permission or where disclosure is otherwise permitted by law.

Where appropriate, we take reasonable steps to ensure that third parties processing personal information on our behalf maintain appropriate confidentiality and security measures.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, analyse website usage and provide a better user experience.

Cookies are small text files that may be stored on your device when you visit a website.

Cookies may be used to:

  • Remember preferences;
  • Improve website functionality;
  • Understand how visitors use our website;
  • Analyse website traffic and performance;
  • Improve our services and online presence; and
  • Support website security.

You can configure your browser to reject or delete cookies. Please note that disabling certain cookies may affect the functionality of the website.

Where third-party analytics or similar services are used, those providers may process certain technical information in accordance with their own privacy policies.

9. Website Analytics

We may use analytics tools to understand how visitors interact with our website.

Analytics information may include information such as pages visited, approximate location, device type, browser information, referral sources and website interaction data.

This information helps us understand website performance and improve the user experience.

Where practical, analytics information is processed in an aggregated or anonymised form.

10. Direct Marketing

Where permitted by applicable law, PC Agencies may communicate with existing or prospective customers about relevant products, services, offers or business information.

Where consent is required, we will obtain the appropriate consent before sending direct marketing communications.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us directly.

Unsubscribing from marketing communications does not prevent us from sending important service-related or transactional communications where such communication is necessary.

11. Retention of Personal Information

We will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or for as long as required by applicable law.

The period for which information is retained may depend on:

  • The nature of the information;
  • The purpose for which it was collected;
  • Whether an ongoing business relationship exists;
  • Legal, accounting or regulatory requirements; and
  • Legitimate business requirements.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it.

12. Security of Personal Information

PC Agencies takes reasonable and appropriate technical and organisational measures to protect personal information against:

  • Loss;
  • Misuse;
  • Unauthorised access;
  • Unauthorised disclosure;
  • Alteration;
  • Destruction; and
  • Other unlawful forms of processing.

Although we take reasonable measures to protect information, no online transmission or electronic storage system can be guaranteed to be completely secure.

You should therefore exercise appropriate caution when transmitting personal information over the internet.

13. Your Rights Under POPIA

Subject to applicable legal requirements and limitations, you may have the right to:

  • Request confirmation of whether we hold personal information about you;
  • Request access to personal information that we hold about you;
  • Request correction or updating of inaccurate or incomplete personal information;
  • Request deletion of personal information where legally permissible;
  • Object to certain forms of processing;
  • Object to the processing of personal information for direct marketing purposes;
  • Withdraw consent where processing is based on consent;
  • Request restriction of processing in circumstances permitted by law; and
  • Lodge a complaint with the Information Regulator of South Africa if you believe that your personal information has been processed unlawfully.

We may need to verify your identity before responding to certain requests.

14. Requests for Access or Correction

If you would like to request access to, correction of, or deletion of personal information held by PC Agencies, please contact us using the contact details provided on our website.

Your request should provide sufficient information for us to identify you and understand the nature of your request.

We will process requests in accordance with applicable legislation and may charge a reasonable fee where permitted by law.

15. Complaints

If you believe that your personal information has been processed in a manner that does not comply with applicable data protection legislation, we encourage you to contact PC Agencies first so that we can investigate and attempt to resolve the matter.

You also have the right, where applicable, to lodge a complaint with the Information Regulator of South Africa.

16. Third-Party Websites

Our website may contain links to third-party websites, platforms or services.

PC Agencies is not responsible for the privacy practices, security or content of third-party websites.

We recommend that you review the privacy policy of any third-party website before providing personal information to that website.

17. Children’s Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent from a parent or legal guardian.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can investigate and take appropriate action.

18. Cross-Border Transfers

Where personal information is transferred to or processed by a third party outside South Africa, PC Agencies will take reasonable steps to ensure that such processing is conducted in accordance with applicable data protection requirements.

Where required, appropriate safeguards or other lawful grounds for the transfer will be implemented.

19. Changes to This Privacy Policy

PC Agencies may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or applicable legislation.

The updated version will be published on this page with the revised effective date.

We encourage visitors to review this Privacy Policy periodically.

20. Contact Us

If you have questions about this Privacy Policy, would like to exercise your rights under POPIA, or have a privacy-related concern, please contact PC Agencies through the contact details provided on:

Website: www.pcagencies.co.za

Please provide sufficient information in your communication to allow us to identify your request and respond appropriately.

21. Acceptance

By using the PC Agencies website, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with this Privacy Policy, you should discontinue use of the website.

Last Updated: 28 September 2026